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Quality Assurance Checklist (PDF file)
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Please contact Steve Kelley if you have questions.
Browse Resource Library (Public) 143 files
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Bright Ideas
pdf
Arrival/Welcome Break for Large Check-ins
Contribution to 2008 Bright Ideas.
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pdf
Bernese Center Transformation
Contribution to 2008 Bright Ideas.
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pdf
Carbon Calculator
Contribution to 2008 Bright Ideas.
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pdf
Chef's Table Retail Store
Contribution to 2008 Bright Ideas.
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pdf
CMP Dining Options
Contribution to 2008 Bright Ideas.
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pdf
Cookies in Room for CMP Guests Celebrating Birthdays
Contribution to 2008 Bright Ideas.
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pdf
Employee Appreciation Plan
Contribution to 2008 Bright Ideas.
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pdf
Gift of Giving Program
Contribution to 2008 Bright Ideas.
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pdf
Less Paper, Greener Earth
Contribution to 2008 Bright Ideas. Winner of the People's Choice Award.
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pdf
Marketing Theatre Space
Contribution to 2008 Bright Ideas.
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pdf
Meeting Design Manager
Contribution to 2008 Bright Ideas.
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pdf
Monthly Events Calendar for CMP & Transient Guests
Contribution to 2008 Bright Ideas.
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pdf
Movies in the Theater
Contribution to 2008 Bright Ideas.
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pdf
Off-Site Dining Within CMP
Contribution to 2008 Bright Ideas.
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pdf
Personalized Contracts
Contribution to 2008 Bright Ideas.
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pdf
Personalized/Impactful Site Visits
Contribution to 2008 Bright Ideas.
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pdf
Quantifying Your Carbon Footprint
Contribution to 2008 Bright Ideas.
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pdf
Serving Purified Water
Contribution to 2008 Bright Ideas.
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pdf
Site Visit Momentos
Contribution to 2008 Bright Ideas.
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pdf
Table Setting Guidelings
Contribution to 2008 Bright Ideas.
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pdf
VIP Amenity Choice for Transient Guests
Contribution to 2008 Bright Ideas.
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pdf
Wine Cellar Tastings
Contribution to 2008 Bright Ideas.
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Conference Dining/Breaks
pdf
36forEight - The Sundial Group Cookbook
Contribution to 2006 Forum for Great Ideas.
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pdf
Afternoon Tea
Contribution to 2002 Best Practices Forum. Winner in category.
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pdf
Break for Diversity
Contribution to 2007 Bright Ideas.
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pdf
Building Strong Community Relations Through Conference Dining
Contribution to 2006 Forum for Great Ideas.
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pdf
Catering Guide
Contribution to 2002 Best Practices Forum.
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doc
Copper Skillet Work Station Judging Sheet
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pdf
Cut Coffee Costs to Increase Service
Contribution to 2003 Best Practices Forum.
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pdf
Feed the Birds
Contribution to 2007 Bright Ideas.
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doc
Final Plate Judging Score Sheet
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pdf
Friday Night at the Movies
Contribution to 2005 Forum for Great Ideas.
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pdf
Innovations in Action
Contribution to 2004 Best Practices Forum.
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pdf
Interactive Break Stations
Contribution to 2007 Bright Ideas.
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pdf
International Days
Contribution to 2005 Forum for Great Ideas.
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doc
International Guidelines
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pdf
Japanese Bento Boxes Make Conference Dining Easy, Elegant, Original
Contribution to 2006 Forum for Great Ideas.
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pdf
Just Like Mom's
Contribution to 2007 Bright Ideas.
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pdf
Snack Attack
Contribution to 2004 Best Practices Forum.
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pdf
Special Dietary Needs Program
Contribution to 2003 Best Practices Forum. Winner in category (tie).
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pdf
Take Home Menu
Contribution to 2006 Forum for Great Ideas.
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pdf
Theme Dining Family Style
Contribution to 2003 Best Practices Forum.
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pdf
Themed Décor
Contribution to 2007 Bright Ideas.
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pdf
Use Food Resources Fully
Contribution to 2003 Best Practices Forum. Winner in category (tie).
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pdf
Using Guests' Feedback to Better Serve Them
Contribution to 2006 Forum for Great Ideas.
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pdf
Wine Info Card
Contribution to 2007 Bright Ideas.
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Conference Room Technology/Design
pdf
Art Works!
Contribution to 2007 Bright Ideas.
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pdf
Multi-Media Enhances Learning
Contribution to 2004 Best Practices Forum.
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pdf
Painted Pony
Contribution to 2007 Bright Ideas.
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pdf
Signage Presentation in Public Areas
Contribution to 2005 Forum for Great Ideas.
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pdf
Sunetic Walls
Contribution to 2003 Best Practices Forum. Winner in category.
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pdf
Support Education . . . Inspiring Professional & Personal Growth
Contribution to 2004 Best Practices Forum. Winner in category and of first-ever "Best of the Best" Award.
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pdf
Walk-up Internet Stations
Contribution to 2004 Best Practices Forum.
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Conference Services/Planning
pdf
10-Day Courtesy Call
Contribution to 2005 Forum for Great Ideas.
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pdf
Back-up Team Assistance Process
Contribution to 2002 Best Practices Forum. Winner in category.
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pdf
Becoming More Handicap Friendly
Contribution to 2007 Bright Ideas.
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pdf
Conference Activity Report - CAR
Contribution to 2006 Forum for Great Ideas.
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pdf
Conference Concierge Mini-Website
Contribution to 2007 Bright Ideas.
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pdf
Convener Welcome Kit
Contribution to 2005 Forum for Great Ideas. Winner in category.
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pdf
Customer Billing Procedures
Contribution to 2002 Best Practices Forum.
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pdf
Customer Hello & Goodbye
Contribution to 2006 Forum for Great Ideas.
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pdf
Customer Service Cross Training
Contribution to 2003 Best Practices Forum.
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pdf
Daily Chatter
Contribution to 2006 Forum for Great Ideas.
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pdf
Electronic Meeting Planner Packet
Contribution to 2007 Bright Ideas.
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pdf
Event Coordinator Reference Guide
Contribution to 2006 Forum for Great Ideas. Winner of the People's Choice Award.
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pdf
Facility Work and Play Day
Contribution to 2005 Forum for Great Ideas.
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pdf
First Impression Guest Service
Contribution to 2003 Best Practices Forum. Winner in category.
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pdf
For Your Guests' Safety
Contribution to 2004 Best Practices Forum.
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pdf
Goody Bags
Contribution to 2004 Best Practices Forum. Winner in category.
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pdf
Groups In House Listing
Contribution to 2002 Best Practices Forum.
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pdf
Key Results Indicator or KRI
Contribution to 2004 Best Practices Forum.
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pdf
Knowledge is Golden
Contribution to 2002 Best Practices Forum.
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pdf
Lapel Pins
Contribution to 2007 Bright Ideas.
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pdf
Learning From Past Experiences
Contribution to 2006 Forum for Great Ideas.
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pdf
Meet & Greet
Contribution to 2007 Bright Ideas.
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pdf
Meeting Planner Information Board
Contribution to 2003 Best Practices Forum.
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pdf
Meeting Planner Welcome Packet
Contribution to 2007 Bright Ideas.
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pdf
Mid-Stay Evaluation
Contribution to 2006 Forum for Great Ideas.
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pdf
Office Efficiency Program
Contribution to 2002 Best Practices Forum.
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pdf
Personal Touch - Guest Services
Contribution to 2005 Forum for Great Ideas.
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pdf
Purchase Orders Maintain and Control Expenses
Contribution to 2004 Best Practices Forum.
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pdf
Shipping Station
Contribution to 2006 Forum for Great Ideas.
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pdf
The Laugh's On Us
Contribution to 2006 Forum for Great Ideas.
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pdf
The Room Capabilities & Equipment Book
Contribution to 2007 Bright Ideas.
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pdf
Typical Meeting . . . Planner Training
Contribution to 2002 Best Practices Forum.
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Green
pdf
IACC Green Initiative Recommendations
First recommendations from the IACC Green Taskforce
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pdf
Recycling Made Easier - Depot Opens at Banff
Contribution to 2004 Best Practices Forum.
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pdf
Staff Training Manual for Environmental/Pollution Practices
Contribution to 2005 Forum for Great Ideas. Winner in category.
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pdf
White Oaks Water Savers
Contribution to 2007 Bright Ideas.
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HR/Recruiting and Retention
pdf
A Sucker Sale
Contribution to 2003 Best Practices Forum.
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pdf
Bar Mitzvah...Nu?
Contribution to 2007 Bright Ideas.
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pdf
Diversity Presentations
Contribution to 2007 Bright Ideas.
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pdf
Employee Incentives/Evaluation Programs
Contribution to 2006 Forum for Great Ideas.
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pdf
Employee Township
Contribution to 2002 Best Practices Forum.
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pdf
English as a Second Language
Contribution to 2004 Best Practices Forum. Winner in category.
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pdf
Front Office Payroll Management Process
Contribution to 2003 Best Practices Forum. Winner in category.
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pdf
Gratuities for the Team
Contribution to 2006 Forum for Great Ideas.
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pdf
Guest Pride - Building Relationships That Last
Contribution to 2007 Bright Ideas.
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pdf
Hospitality Happenings
Contribution to 2007 Bright Ideas.
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pdf
Housekeeping Achievement Program
Contribution to 2003 Best Practices Forum.
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pdf
HR Selection Model
Contribution to 2002 Best Practices Forum.
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pdf
I Make It Right Program
Contribution to 2005 Forum for Great Ideas. Winner in category (tie).
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pdf
InvernesSpeaks
Contribution to 2002 Best Practices Forum. Winner in its category.
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pdf
Lost & Found Yard Sale
Contribution to 2007 Bright Ideas. Winner of the People's Choice Award.
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pdf
Partnering With State Agencies for Job Creation and Training
Contribution to 2005 Forum for Great Ideas. Winner in category (tie).
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pdf
Professional Development Provides the Key to Employee Retention & Conference Center Success
Contribution to 2005 Forum for Great Ideas. Winner in category (tie) and of "Best of the Best" Award (tie).
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pdf
Quarterly One-on-One
Contribution to 2003 Best Practices Forum.
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pdf
Safety Focus Results in Employee Retention
Contribution to 2004 Best Practices Forum.
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pdf
ScoreBoard
Contribution to 2002 Best Practices Forum.
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pdf
Spirit Team
Contribution to 2007 Bright Ideas.
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pdf
The Communications Team
Contribution to 2007 Bright Ideas.
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pdf
The Cookie Chronicle
Contribution to 2007 Bright Ideas.
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pdf
WOWIE Program
Contribution to 2005 Forum for Great Ideas. Winner in category (tie).
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IACC
pdf
IACC Thought Leader Summit: The Future Meeting Experience
October 3, 2008
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pdf
Quality Assurance Checklist (PDF file)
As updated June 5, 2007
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Operations
pdf
Animated Emergency Evacuation Guide Book
Contribution to 2006 Forum for Great Ideas.
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pdf
Directions Box
Contribution to 2007 Bright Ideas.
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pdf
Guest Engagement
Contribution to 2007 Bright Ideas.
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pdf
Guest Information Network (G.I.N.)
Contribution to 2007 Bright Ideas.
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Planner Tools
pdf
Cornell Meeting Facilities Study Summary of Findings
A recent study by The Cornell University School of Hotel and Restaurant Administration on why genuine Conference Centers Do Meetings Better.
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pdf
The Conference Center Concept
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Sales & Marketing
pdf
Cookie Drop
Contribution to 2007 Bright Ideas.
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pdf
Creating an Advisory Board
Contribution to 2003 Best Practices Forum.
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pdf
Customer Working Lunches
Contribution to 2005 Forum for Great Ideas.
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pdf
Destination Preview Weekends
Contribution to 2006 Forum for Great Ideas.
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pdf
Developing Relationships and Increasing Sales
Contribution to 2006 Forum for Great Ideas.
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pdf
Do Customers Know You Belong to IACC?
Contribution to 2007 Bright Ideas.
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pdf
E-Sales Kit
Contribution to 2003 Best Practices Forum.
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pdf
Enhanced Complete Meeting Packages
Contribution to 2003 Best Practices Forum.
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pdf
Get Cooking
Contribution to 2003 Best Practices Forum. Winner in category.
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pdf
Holiday Family Photos
Contribution to 2007 Bright Ideas.
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pdf
IACC Canada Supplement Flyer - M&IT Magazine Insert
Contribution to 2006 Forum for Great Ideas.
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pdf
Integrated Marketing Launch
Contribution to 2003 Best Practices Forum.
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pdf
Larger Size Guest Room Amenities
Contribution to 2007 Bright Ideas.
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pdf
Morning of Power
Contribution to 2004 Best Practices Forum.
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pdf
Multiple Personalities
Contribution to 2007 Bright Ideas.
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pdf
Package vs. A la Carte
Contribution to 2004 Best Practices Forum.
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pdf
Post 9-11 Brand Mailer
Contribution to 2002 Best Practices Forum. Winner in its category.
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pdf
Snap Shot
Contribution to 2007 Bright Ideas.
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pdf
The Chudbus
Contribution to 2005 Forum for Great Ideas. Winner in category, "Best of the Best" Award (tie) and People's Choice Award.
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pdf
The Frozen Rates Follow-up Card
Contribution to 2006 Forum for Great Ideas.
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pdf
Valentine Referral Program
Contribution to 2005 Forum for Great Ideas.
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pdf
Your What is Painted?
Contribution to 2007 Bright Ideas.
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